Privacy Policy

1. Who We Are

Wira Digital is a small business based in Kuala Lumpur, Malaysia, providing AI integration services to other small and medium-sized businesses. Our registered address is Jalan Datuk Keramat 41, 54000 Kuala Lumpur. You may reach us at [email protected] or by telephone at +60 3-4253 8617.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us through our website or when you contact us. The types of information we may collect include:

• Your name and the name of your business
• Your email address and telephone number
• The message or enquiry you send to us via our contact form
• Technical information such as browser type, pages visited, and approximate location (collected via analytics tools, where consented)

We do not collect sensitive personal data as defined under the PDPA, such as health information, financial account details, or biometric data.

3. How We Use Your Information

The personal information you share with us is used only for the following purposes:

• To respond to your enquiries and provide the services you request
• To send you information relevant to a project or engagement we are working on together
• To improve how our website functions, based on aggregated and anonymised usage data
• To meet any legal or regulatory obligations that may apply to us

We do not use your personal data for automated decision-making that significantly affects you.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Your consent — when you submit a contact form or accept analytics cookies
• Contract — when processing is needed to deliver services you have engaged us for
• Legitimate interest — for general website operation and improvement, balanced against your rights
• Legal obligation — where Malaysian law requires us to retain or disclose certain information

5. Sharing of Personal Data

We do not sell, rent, or trade your personal information. We may share data with third parties only in the following limited circumstances:

• With service providers who assist us in operating our website or delivering our services, under appropriate data processing agreements
• When required by law, a court order, or a regulatory authority in Malaysia
• With your explicit consent for any other purpose

Any third parties who receive your data are expected to handle it in a manner consistent with this policy.

6. Cookies and Tracking

Our website uses cookies to support basic functionality and, where you have consented, to help us understand how visitors use the site. You can manage your cookie preferences at any time using the consent notice that appears on your first visit. For full details of the cookies we use, please read our Cookie Policy.

7. Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Enquiry records are generally retained for up to 24 months. Project-related records may be kept for up to 7 years in line with standard business and accounting obligations. When data is no longer needed, it is deleted or anonymised.

8. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. These include secure data storage, access controls, and encrypted transmission where applicable. While no method of data transmission over the internet is entirely risk-free, we work diligently to safeguard the information you share with us.

9. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent to processing where consent is the basis
• Request that we limit or cease processing your data in certain circumstances
• Ask about the source of your data and how it has been used

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in accordance with our obligations under the PDPA.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately. Our policy applies only to information collected through our own website and direct communications.

11. Children's Privacy

Our services are intended for businesses and their representatives, who are expected to be adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will promptly remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of the policy indicates when it was last revised. Continued use of our website after an update constitutes acceptance of the revised policy. For significant changes, we will endeavour to provide a clear notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Email: [email protected]
• Telephone: +60 3-4253 8617
• Address: Jalan Datuk Keramat 41, 54000 Kuala Lumpur, Malaysia

We aim to respond to all data-related enquiries within 14 business days.